What is ISO 29990:2010 ?

ISO 29990 sets out the criteria for a Quality Management System standard for providers of education and training services. ISO 29990 provides a unified standard for learning service providers, including corporations, vocational institutions, and life-long learning centre, around the globe. It promotes the design of suitable services & evaluation of learning results.

The aim of ISO 29990 is to provide a generic model for quality professional practice and performance for learning service providers (LSPs) in the development and delivery of education, training.

The standard follows a process-based structure to ensure its implementation leads to continual improvement. The standard’s ultimate aim is assuring the implementation of high-quality tutorial programmes and processes.

Requirements of Standard

This standard has clauses as follows:-

1. Scope
2. Terms & Definitions
3. Learning Services
4. Determining Learning Needs
5. Design of Learning Services
6. Provision of Learning Services
7. Monitoring the delivery of the Learning Services
8. Management of the Learning Service Provider
9. General Management Requirements
10. Strategy & Business Management
11. Management Review
12. Preventive Actions & Corrective Actions
13. Financial Management & Risk Management
14. Human Resource Management
15. Communication Management (External/Internal)
16. Allocation of Resources
17. Internal Audits
18. Feedback from Interested Parties

BENEFITS of ISO 29990:2010

Advantages for Learning Service Providers :-

1. Outstanding performance during tendering work from official bodies.
2. Globally marketability.
3. Enhancement in internal quality potential.
4. Transparently defined & documented processes.
5. Enthusiastic and active trained experts participation in the development.
6. Work on (PDCA) Cycle.

Advantages for Learner :-

1. Adequate resources, including trainers with suitable competence, infrastructure and learning environment.
2. Evaluating criteria for Education.
3. Advanced & Authentic processes.
4. Transparency/comparability of services.
5. Assuring quality, transparency and comparability in educational institutions.